Privacy Policy

1. Who We Are

Darya’s Touch is a luxury hair and beauty salon based in Manchester and Salford Quays. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make a booking or use our salon services.

• Business name: Darya’s Touch
• Website: https://daryastouch.co.uk
• Address: 2B, Quays Campus, The Quays, Trafford Rd, Salford M5 3AW
• Phone: 0161 222 0420
• Email: [ADD BUSINESS EMAIL HERE]

For the purpose of data protection law, Darya’s Touch is the data controller for personal information collected directly through this website and our salon communications.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Your name
• Phone number
• Email address
• Appointment and booking details
• Service preferences
• Messages sent through our website, social media, email or booking platforms
• Review or feedback information
• Technical website information such as IP address, browser type, device type and website usage data
• Any information you choose to provide when contacting us

3. How We Collect Your Information

We may collect personal information when you:

• Visit our website
• Contact us by phone, email, social media or contact form
• Book an appointment online
• Use Treatwell or another booking platform
• Leave a review
• Interact with cookies, analytics tools or embedded website features

4. Why We Use Your Personal Information

We use your information to:

• Respond to enquiries
• Manage bookings and appointments
• Provide salon services
• Contact you about your appointment
• Improve our website and customer experience
• Maintain business records
• Respond to reviews and feedback
• Keep our website secure
• Comply with legal, accounting or regulatory obligations
• Send marketing messages only where we have permission or another lawful basis to do so

5. Lawful Basis for Using Your Data

We only process personal information where we have a lawful basis to do so. This may include:

• Contract: to manage appointments and provide salon services.
• Legitimate interests: to respond to enquiries, improve our services and manage our business.
• Legal obligation: to keep required business, accounting or regulatory records.
• Consent: for optional marketing, non-essential cookies or where we specifically ask for permission.

6. Treatwell and Third-Party Booking Platforms

Our website may link to or use third-party booking platforms such as Treatwell. If you book through Treatwell or another external booking platform, that platform may collect and process your personal information according to its own privacy policy.

We recommend reviewing the privacy policy of any third-party platform before making a booking.

7. Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, analytics, maps, embedded content, reviews, booking tools and security features.

Cookies are small files stored on your device. Some cookies may be necessary for the website to work properly. Other cookies, such as analytics or marketing cookies, should only be used where appropriate consent is given.

You can control or delete cookies through your browser settings. If we use non-essential cookies, we aim to provide a cookie notice or consent option where required.

8. How Long We Keep Your Information

We only keep personal information for as long as necessary for the purpose it was collected. Booking records, customer communications and business records may be kept for a reasonable period to manage appointments, customer service, administration, accounting and legal obligations.

If you ask us to delete your information, we will do so where legally possible. Some records may need to be kept where required by law or for legitimate business reasons.

9. Who We Share Your Information With

We do not sell your personal information.

We may share limited personal information with trusted third parties where necessary, including:

• Booking platforms such as Treatwell
• Website hosting providers
• Email or communication providers
• Analytics or website security tools
• Payment or accounting service providers, where applicable
• Professional advisers, if required
• Legal or regulatory authorities, where required by law

10. How We Protect Your Information

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. However, no website or online communication method is completely secure. Please avoid sending sensitive personal information through unsecured messages unless necessary.

11. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your personal information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Ask for a copy of your information in a portable format
• Withdraw consent where processing is based on consent

To make a request, please contact us using the details shown in this policy.

12. Marketing Communications

We will only send marketing communications where we have permission or another lawful basis to do so. You can ask us to stop sending marketing messages at any time by contacting us directly.

13. Links to Other Websites

Our website may contain links to external websites, including booking platforms, review platforms, maps and social media pages. This Privacy Policy only applies to the Darya’s Touch website. We are not responsible for the content, security or privacy practices of external websites.

14. Children’s Privacy

Our website and services are not intended to collect personal information from children without appropriate permission from a parent or guardian.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements. The latest version will always be available on this page.

16. Contact Us

If you have any questions about this Privacy Policy or how your personal information is used, please contact us: